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Official Site of Carrington Women Watches

Warranty

The present Carrington Watches International Warranty applies to watches sold or presented for guarantee service in any country.

Your Carrington watch is warranted against any manufacturing defect for a period of twenty-four (24) months from the date of purchase (the “Warranty Period”) subject to the following conditions.

 

WARRANTY AUTHORIZATION

In order to benefit from your Carrington Watches International Warranty, you will be required to present to any Carrington Authorized Retailer or Carrington Authorized After-Sales Service Centre, the proof of purchase and comply with registration requirements before receiving warranty service.

To register your watch, please click here. If you have questions or need help with registration, please contact us.

 

EXCLUSIONS AND LIMITATIONS

Your Carrington International Warranty does not cover, notably;

  • Defects and damages resulting from misuse or negligence, or from accident
  • Battery, case, crystal, strap, or bracelet
  • Defects and damages caused by improper use, alterations, tampering, dismantling or unauthorized modifications or repairs
  • Water damage unless marked water-resistant

 

If your watch is returned during the Warranty Period, any component found by our technical services to be defective as a result of a manufacturing defect will be, at Carrington’s sole discretion, repaired or replaced free of charge. Upon expiration of the Warranty Period, any services or repairs will be subject to a service charge.

You are responsible for transportation costs, including but not limited to postage, insurance and packing materials. We recommend that any shipment to us include certified delivery and insurance.

 

PROCESSING TIME

Please allow up to 4 to 6 weeks from the date we receive your package for your watch to go through the repair process depending on the severity of defect.

 

The above manufacturer’s warranty:

Is independent of any warranty that may be provided by the seller, for which the seller carries sole responsibility; Does not affect the purchaser’s rights against the seller nor any other mandatory statutory rights the purchaser may have. 

Our customer service ensures the perfect care of your Carrington watch. If your watch needs attention, contact us or a Carrington official dealer or an authorized Carrington After-Sales Service Centre who are entitled to provide guarantee services as defined herein.

For more information and a complete list of Carrington Authorized After-Sales Service Centers, please contact us